Primary Care

Equitable and affordable primary care is critical to everyone’s health. We’re bringing clinicians and communities together to identify and remove barriers to effective primary care.

a doctor and person looking at a tablet

The Challenge

The U.S. has long under-invested in its primary care system, and while innovation around payment and care delivery models has increased, racial bias has eroded the trust between many communities and health care systems. As a result, many individuals don’t seek out or have access to quality primary medical care – and when some do, still face barriers to good health.

By the Numbers

The number of Americans with an established primary care doctor has been declining, a trend that began long before the pandemic.

Access to primary care may have the greatest impact on health outcomes for under-resourced communities of color.

Research has shown that increased access to high-quality, primary care can improve community health and health equity

Our Goal

We launched the Equity-Oriented Primary Care (EOPC) Innovation Collaborative to redesign primary care access and delivery. The EOPC collaborative creates equity-oriented care solutions that are co-developed with community members. EOPC teams are currently working in Tennessee, North Carolina and Illinois, focused on reducing health disparities and long-term costs of care by centering community voices.

Our Work

Redesigning primary care delivery to drive equitable health outcomes

The initial EOPC accelerator began in 2021 with three clinical teams that received education and training to help the clinical teams unearth and address inequities in their policies, procedures and norms.

EOPC has made care more equitable at three clinics that serve a total of over 50,000 patients, 80% of whom identify as persons of color.

Conducting a discovery process to identify community needs

The clinical teams worked with community members to identify health concerns affecting their community and build innovative solutions. For example, the team in North Carolina identified uncontrolled hypertension as a critical issue facing Black residents. Based on this information, a co-designed food box program is now being tested to address this need.

Sharing insights continue building on efforts to innovate

By sharing the process and insights from our EOPC teams, we’ll inform other primary care teams and local communities across the country to develop greater trust and collaboration, reduce harm and improve outcomes.

Applying Lessons From Costa Rica

An introduction to EOPC, examples on how to drive health equity in social health integration, and opportunities to ensure healthcare systems are designed to promote racial health equity.

Partners

Johnson & Johnson logo
Takeda
Merck

Related Resources

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Tigee Hill

For more information about this initiative

Tigee Hill
Executive Director, East

Sylvia Koodrich

For partnership and investment opportunities

Sylvia Koodrich 
Interim Vice President, Business Partnerships & Investor Relations