Community Information Exchange Summit 2020: Accelerating Multi-Sector Collaboration to Advance Equity

Health Leads was proud to be a co-collaborator at this year’s virtual Community Information Exchange Summit, a national conference hosted by 2-1-1 San Diego that bridges health and social service sectors to build strong and thriving communities. As a co-collaborator, Health Leads led and participated in sessions that focused on the importance of centering community and applying an anti-racism lens in order to achieve health equity. 

Session 1: How 21 Innovative Primary Care Teams Improved and Spread Social Health Efforts: Results of an 18-month National Collaborative 

Session 2: Smashing Successes and Fast Failures: The Highs and Lows of Building CIE Partnerships 

Session 3: The Workforce & Community’s Coordination Wish List: Better Integration, Trust, and Influence – Not Just Input 

Session 4: Cross-sector Data Sharing for Systems-Level Change 

Session 5: Community Based Participatory Research: Don’t Do Research Without It 

Session 6: A Key to Care Coordination Model Sustainability: Community Input in Every Stage 

Session 7: Building Blocks to an Inclusive Community Information Exchange 

Session 8: CIE Movement: What is Next? 

How 21 Innovative Primary Care Teams Improved and Spread Social Health Efforts: Results of an 18-month National Collaborative

The Collaborative to Advance Social Health Integration brought together 21 innovative primary care teams and community partners to increase the number of patients who have access to essential resources by improving social health practices, spread them to additional sites, and work toward financial sustainability. Collectively, 15 teams spread their social health approach to over 70 new clinics in just 18 months, demonstrating an unprecedented level of spread over a short time period.  In this session, learn how care teams worked against the collaborative’s four core areas: Accelerate practice on key drivers of health equity, testing patient-reported outcome measures, financial sustainability, and moving beyond pilots to spread programs.

Panelists

1. Jessica Block, Manager, Community Health Programs, Children’s Minnesota
2. Kimberly Lewis, Director of Outreach and Administration, Virginia Commonwealth University Health System
3. Kevin Wake, Chairman – Patient & Family Advisory Council, Truman Medical Center

Moderator

1. Therese Wetterman, Director, Programs and Learning, Health Leads

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Smashing Successes and Fast Failures: The Highs and Lows of Building CIE Partnerships

Communities adopting the CIE framework require strong partnerships and networks to be successful. In this session, learn the key components behind creating successful partnerships in a CIE model. Panelists who are at various stages in the CIE Continuum will highlight lessons learned, best practices, and fast failures while developing their networks. Topics include how to share power and language, determine and create your unique value proposition, and secure buy-in from social service agencies, community-based organizations, and community residents. 

Panelists

1. Karis Grounds, Vice President of Health and Community Impact, 211 San Diego/CIE
2. Gena Morgan, Chief Operating Officer, HealthierHere
3. Quinton Askew, CEO, 211 Maryland

Moderator

1. Julie Wang, Director, Innovative Partnerships, Health Leads

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The Workforce & Community’s Coordination Wish List: Better Integration, Trust, and Influence – Not Just Input

Community Health Workers, Navigators and Care Coordinators play a pivotal role in improving outcomes for patients. But many organizations face challenges integrating these key workers into existing care teams. How do you know when you’ve done it right? In this session, a panel of administrators will share what it really feels like to have been part of care integration models that worked — and didn’t work, providing unique perspectives and experiences. Panelists will also highlight how effective care coordination strategies can reduce burnout, share power, have a positive effect on patient outcomes and improve financial sustainability.

Panelists

1. Jaye Clement, Director, Community Health Programs & Strategies, Henry Ford Health System
2. Hanan Scrapper, Regional Director, PATH San Diego
3. Deborah Turner,  Program Director, 211/LIFE LINE (Goodwill of the Finger Lakes)
4. Michelle Zambrano, Program Director,New York, Health Leads

Moderator

1. Julie Wang, Director, Innovative Partnerships, Health Leads

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Cross-sector Data Sharing for Systems-Level Change

Effectively integrating your care coordination not only improves the outcomes of your patients, but it also creates the foundation needed to drive systems-level change. In this session, data and policy analysts will share how integral an effective care coordination network is to the data architecture. Panelists will also share their experiences and perspectives on how effective care coordination empowers them to leverage the data to make the upstream changes needed to improve health equity.

Panelists

1. Carly Hood-Rodnick, Director, CCO Strategy and Health Equity, Oregon Primary Care Association
2. Rey Faustino, CEO & Founder, One Degree
3. Michele Horan, Senior Director of Operations, Alliance for Better Health 

Moderator

1. Sheena Nahm McKinlay, VP of Research & Development, Health Leads

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Community-Based Participatory Research: Don’t Do Research Without It 

To help dismantle the systemic barriers that disproportionately impact historically underinvested communities, health interventions must be driven by the communities from beginning to end. Community-based participatory research (CBPR) helps ensure the community’s priority concerns are driving the local systems change agenda and helps achieve better outcomes. In this session, presenters will share the key components behind community-based participatory research (CBPR) and co-design methodology — as well as best practices on how to partner with community residents to collect and analyze data and co-design solutions that truly address systemic barriers. Presenters will share their insights and lessons learned from successful CBPR initiatives across the country.

Panelists

1. Nneka Hall, Member, Boston’s Community Action Network
2. Amy Carroll-Scott, Associate Professor, Department of Community Health & Prevention, Drexel University Dornsife School of Public Health
3. Antwi Akom, PhD, CEO/Co-Founder, Streetwyze
4. Aekta Shah, PhD, Co-Founder, Streetwyze

Moderator 

1. Artair Rogers, Director of Programs, California, Health Leads

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A Key to Care Coordination Model Sustainability: Community Input in Every Stage

While developing a care coordination model, one of the keys to sustainability is including the community perspective and input throughout every stage of the continuum. In this panel, panelists from an FQHC and two CBOs will share how the community voice was genuinely included throughout all stages of the planning and execution of an effective care coordination network. Panelists will highlight the importance of qualitative research, storytelling, and community voice and uncover what it really costs to get all stakeholders engaged.

Panelists

1. Ryan Bair, Chief Network Officer, Rogue Community Health
2. Christine Russo, Parent Family & Community Engagement Director, Southern Oregon Head Start
3. Whitney Dennis, Chief Operating Officer, Family Nurturing Center

Moderator

• Sheena Nahm McKinlay, VP of Research & Development, Health Leads

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Building Blocks to an Inclusive Community Information Exchange

This learning opportunity will provide a level set presentation on elements of a CIE, a panel of diverse perspectives sharing insights on moving toward multi-sector collaboration and coordination, as well as interactive break-out guided discussions. Attendees will learn about leveraging and elevating the work of 211s, and other collaborative organizations as the landscape continue to change and multi-sector collaboration becomes imperative to work. 

Panelists

1. Julie Wang, Director, Innovative Partnerships, Health Leads
2. Artair Rogers, Director of Programs, California, Health Leads
3. Meadow Didier, Manager, Nonprofit Finance Fund
4. Jessica LaBarbera, Vice President, Advisory Services, NFF
5. Karis Grounds, Vice President of Health and Community Impact, 2-1-1 San Diego/ CIE
6. Camey Christenson, Chief Business Development Officer, 2-1-1 San Diego / CIE
7. Rachel Krausman, Senior Director of 211, United Way Worldwide
8. Meg Storer, Chief of Staff, 2-1-1 San Diego/ CIE
9. Beth Johnson, Director of Strategic Initiatives, 2-1-1 San Diego/ CIE
10. Annie Chang, Director, Advisory Services, NFF

Moderator

•  Lisa Austin, Vice President Strategy and Client Services, Vigilant Watch Integration Inc.

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CIE Movement: What is Next?

Reflecting on the CIE Summit’s sessions and dialogue, co-collaborators will share their insights on the future of multi-sector data work, as well as the impact of the current pandemic and social justice protests on our mission to advance cross-sector collaboration and data sharing to advance equity.

Panelists

1. Peter Eckar, Director of Health and Information Technology, Illinois Public Health Institute
2. Damon Francis, Chief Clinical Officer, Health Leads
3. Caroline Fichtenberg, Managing Director, SIREN UCSF
4. Nick Macchione, Director and Deputy Chief Administrative Officer, County of San Diego HHSA
5. Bill York, President and CEO, 211 San Diego

Moderator

1. Rhea Boyd, MD, MPH Pediatrician and Child and Community Health Advocate, Palo Alto Medical Foundation

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