This report offers steps payers, providers and service organizations can take to better understand the perspectives of individuals regarding the barriers they face to health and well-being — and harness those perspectives to shape imrpovement efforts.
Latest Blog Posts in 2019
This whitepaper describes how a regional cross-sector learning collaborative in the Bay Area used focus groups to inform the development and delivery of an impactful community engagement strategy. These focus groups helped to elevate local residents as key decision-makers in driving the collaborative’s action agenda forward.
In this 15-minute 'Crash Course' we walk through through the basics of process mapping and the importance of including those who are most impacted by our work: patients, clients and community members. Tune in for recommended practices, real-life examples and helpful tips to surface pain points, challenges and opportunities opportunities for improvement.