Network Crash Course: Inclusive Process Mapping with Patients & Clients

May 16, 2019

In this 15-minute Crash Course, our Manager of Quality Improvement, Karina Melkonyan, walks through through the basics of process mapping and the importance of including those who are most impacted by our work: patients, clients and community members. Karina offers recommended practices, real-life examples and helpful tips to surface pain points, challenges and opportunities opportunities for improvement.

Among the key tips for effective and inclusive process mapping:

Define processes from the client’s perspective
Identify relevant participants, especially process ‘users’
Focus attention on what happens at least 80% of the time
Uncover pain points and challenges
Create an equitable environment for clients to participate

Additional Process Mapping & QI Resources

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Two Part Webinar Series: Moving from Antiracism Intention to Action

The challenges associated with confronting and eliminating structural racism are extensive and require intentional reflection and correction of the processes and systems that harm communities. This webinar series focuses on the CIE Data Equity Framework, an innovative tool that can be used to guide institutions and individuals towards creating more equitable and inclusive systems that support overall well-being and positive health outcomes for their communities.

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