Patient Perspectives on Addressing Social Needs in Primary Care Using a Screening and Resource Referral Intervention
“The compassion and understanding that they have is remarkable.”
“It just made it feel like there were others out there that had a genuine interest in helping you help yourself.”
“He cared more about me than I did for myself.”
We were honored to participate in this important study with our friends from Kaiser Permanente Washington Health Research Institute, University of Washington, Clarify Health Solutions and Contra Costa Health Services. Read how a human-centered intervention not only improved patients’ access to resources, but enabled them to report feeling listened to and cared for, which they perceived as noteworthy in their lives, and strengthen therapeutic relationships.
Tags: patient care, resource referral, healthcare, health equity, SDoH, patient engagement, human-centered design